New
Targwell for BaseLinker
Allegro, Amazon, eBay and Kaufland orders from BaseLinker in the ticket, matched by email. $9/agent.
호환:
Support
개발자
Great Work LLC
About this app
Targwell shows the requester's BaseLinker orders next to every ticket, in English, Polish or German. One connection covers every channel BaseLinker collects: Allegro, Amazon, eBay, Kaufland, your own shop and manual orders. Your agents answer "where's my order?" without opening the BaseLinker panel in another tab.
What agents see
- Every order matched to the requester by each email on their Zendesk profile. Targwell keeps an order only when its buyer email is exactly theirs, so a look-alike address never shows a stranger's order.
- Marketplace orders behind relay emails (Allegro, Amazon, eBay): when the ticket names the order, Targwell shows it if the buyer's full name or phone matches the requester, with a badge saying how it matched. An order someone else placed is named with a masked email, never shown.
- Status (with your own status names and colors), source and marketplace order number, items with SKU, totals, payment state (paid, unpaid, cash on delivery), delivery or pickup point, buyer and seller comments, and shipments with courier, tracking number, tracking status and carrier link.
- One click puts the order status and tracking into the reply, using the customer-facing status name you set in BaseLinker.
- A lookup box for a BaseLinker order number, an Allegro, Amazon or eBay order number, an email or a phone number.
What agents can do (each one confirmed first, then logged as an internal note)
- Add a line to the order's seller comments. The confirmation shows the full text afterwards.
- Change the order status, limited to the statuses you allow (off until an admin turns it on). The confirmation warns that a status change can start your BaseLinker automatic actions.
Admins choose who may act: admins, everyone, roles or groups. A write is never sent twice: if BaseLinker's answer is lost, Targwell reads the order to see what happened.
Setup in two minutes
Paste your BaseLinker API token. Nothing to create in Zendesk. Up to three BaseLinker accounts, each mapped to Zendesk brands, and an optional Open in BaseLinker link to the order card.
Easy on your API limit
BaseLinker allows 100 requests a minute per token, shared by every integration. Targwell reads about six per ticket (statuses and sources once, then one list and one read per email), loads shipments only when an order is opened, and never retries a refused call.
Pricing
$9 per agent per month, one plan with every feature. 14-day free trial, card required, billed by Zendesk.
Your data
Runs in the agent's browser. The API token is a Zendesk secure setting: agents never see it and Zendesk only sends it to api.baselinker.com. Targwell reads orders only for the person on the ticket or one lookup, keeps nothing after the sidebar closes, and has no export.
Po polsku: Targwell pokazuje zamówienia z BaseLinkera (Allegro, Amazon, eBay, Kaufland, sklep) obok zgłoszenia: produkty, płatność, dostawę, przesyłki ze śledzeniem. Dopasowuje po e-mailu kupującego, a zamówienia z marketplace po numerze ze zgłoszenia i imieniu lub telefonie. Dopisuje komentarz sprzedawcy i zmienia status, zawsze z potwierdzeniem i notatką wewnętrzną. 9 USD za agenta miesięcznie, 14 dni próbnych.
Auf Deutsch: Targwell zeigt BaseLinker-Bestellungen (Allegro, Amazon, eBay, Kaufland, Shop) neben dem Ticket: Artikel, Zahlung, Lieferung, Sendungen mit Tracking. Zuordnung über die Käufer-E-Mail, Marktplatz-Bestellungen über die Nummer im Ticket und Name oder Telefon. Verkäuferkommentar ergänzen und Status ändern, immer mit Bestätigung und interner Notiz. 9 USD pro Agent und Monat, 14 Tage Test.
Not made or endorsed by BaseLinker (Base.com), Allegro, Amazon, eBay, Kaufland or Zendesk. Their names are trademarks of their owners.
Made by Great Work, a small software company. Questions go to hello@greatwork.company and a person replies within one business day. (We're the ones with the duck.)
앱 세부 정보
설치 방법
In BaseLinker, open Account & other > My account > API and create a token (or use an existing one). The token has the same access as your BaseLinker account, so keep it in Zendesk only.
Install Targwell from the Zendesk Marketplace and start the 14-day trial ($9 per agent per month after it, card required).
Paste the token into "BaseLinker API token". It is a Zendesk secure setting: agents never see it and Zendesk only sends it to api.baselinker.com.
Optional: an account label, the Zendesk brand ids that should open this account first, and up to two more BaseLinker accounts (fill in their label to turn them on).
Choose who may take actions (default: admins). Adding to seller comments is on by default. To let agents change statuses, turn on "Allow status changes" and list the statuses they may set; check your BaseLinker automatic actions for those statuses first.
Optional: paste your order card address with {id} in place of the order number (for example https://panel-e.baselinker.com/orders.php#order:{id}) to add an Open in BaseLinker link.
Language follows each agent's Zendesk language (English, Polish, German). Set "Language" to en, pl or de to fix it for everyone.
Open a ticket from a customer with BaseLinker orders. The setup guide at greatwork.company/apps/targwell-for-baselinker/docs has troubleshooting.
Targwell creates nothing in your Zendesk account at install. Uninstalling removes it completely; the targwell_* ticket tags it added stay on past tickets.
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