Are attachments cluttering your Zendesk tickets, increasing storage usage, and potentially exposing your organization to unnecessary risks?

Swifteq’s Auto Remove Attachments app offers an effortless solution to reduce storage usage, avoid high bills, and safeguard your organization by removing malicious files.

By automatically redacting and deleting unused attachments, you can ensure compliance with GDPR regulations, protect sensitive information, and maintain an efficient, organized workflow.

Features That Improve Your Activity

✅ Bulk Attachment Removal

Quickly delete attachments of multiple tickets at once, saving you time and effort.

✅ Selective Deletion

Need to keep certain files? No problem. Remove only what you don’t need, preserving important attachments for future reference.

✅ Automated Redaction

Set up automations to delete attachments from tickets automatically in the backend without interfering with the active workflow.

✅ Top-Tier Security

Your data is safe with us. All operations follow strict security protocols to protect sensitive information.

✅ Automated Cleanup Options

Set up automated schedules to redact and delete attachments so you never have to worry about manual cleanup again.

✅ One-Click Integration

Setting up is a breeze! Connect Auto Remove Attachments with Zendesk in just a few minutes.

You have two options to work with Auto Remove Attachments:

Setup automation to delete attachments from tickets

• Redact tickets automatically and remove their attachments moving forward.

• Redact attachments after the tickets are closed.

• Redact files from tickets in your backlog: new, open, pending, or solved tickets.

• Set up your own list of file extensions allowed.

Run tasks to bulk delete attachments from open or closed tickets

• Include or exclude from removal based on ticket status, creation period, and ticket tags.

• Remove based on attachment file types.

• Run deletion tasks in the background without affecting your current work in Zendesk.

Benefits You’ll Highly Appreciate

📂 Save Storage Space

Unnecessary attachments can take up a lot of room. Free up space to keep your Zendesk system running smoothly and efficiently.

🚀 Boost Team Productivity

Streamline your team’s workflow by eliminating time spent managing attachments manually.

📈 Better Ticket Organization

Decluttered tickets make it easier for your team to stay organized and streamline communication.

🌟 Enhance Customer Experience

Faster, cleaner ticket management means quicker resolutions and happier customers.

✨ GDPR Compliance

Comply with data protection regulations in force without extra work and supplementary costs.

🔍 Safe Digital Environment

Keep your organization safe from malicious files.

💰 Cost Savings

Eliminates manual tasks, saving you precious resources and reducing operational costs.

Get started in few easy steps. Check out our help center for more guidance.

1. Click the Install button to install the application in Zendesk.

2. Once the app is installed, open it from the left-side navigation menu in Zendesk.

3. Create a new Swifteq account from the app's page: learn how

4. Authorize the app to access your Zendesk account via the API: learn how

5. Configure the auto-redact criteria & filters or run attachment removal tasks: learn how

Support and Resources:

For assistance or more information, visit our support page or contact our support team directly through the app.

About the Developer:

Auto Remove Attachments App is developed by Swifteq, a qualified Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist Zendesk apps help Support Teams work smarter while keeping the customer experience at the center of everything they do.

Don’t let unnecessary attachments slow your business down!

👉 Get started with Auto Remove Attachments and experience the difference for yourself.

Clean, simple, and effective attachments management is just a click away!