Merge tickets from the same requester or use your own custom rules.
Configure the duplicate criteria to match your own setup
Define filters to exclude certain tickets from merging
Option to merge your entire backlog as an addon service
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Learn more about our Auto-Merge Tickets App.
Time-consuming: manual merging of tickets take precious time that agents could spend helping customers
Prone to Errors: agents can make mistakes, such as merging the wrong tickets or missing duplicates
Customer Frustration: delayed responses can lead to confusion and frustration for customers
The app uses a Zendesk trigger & webhook pair to get notified of new tickets.
Checks if a new ticket is a duplicate according to your configured criteria.
Automatically merges the ticket so your agents don't have to.
You can also merge and reduce your entire backlog of tickets as a once-off service.
Need a custom setup? We can implement any auto-merging logic that fits your use case (i.e. merge tickets from different email addresses that mention the same phrase)
Runs in the background and does all the repetitive heavy lifting on your team's behalf
Reduces the risk of human error in the merging process
Saves agent time while improving Customer Experience
Free 14-day trial, then starting from €50/month
Check our guide on How to merge tickets in Zendesk: manual vs. automated