Run projects in Zendesk, where the work already happens

SweetHawk's Project Manager turns tickets into projects. A project is a ticket, and every task in it is a ticket too, so the work is assigned, tracked and reported on like everything else in Zendesk. See the whole project as a tree, re-arrange it by drag and drop, and see the plan on a Gantt chart right beside it.

Features

• Projects and subtasks as tickets - start a project in one click, then break it into subtasks, and subtasks into their own subtasks, as deep as you need.
• Drag and drop - re-arrange the project by dragging a task onto another. No mouse? The same moves are available from the keyboard.
• Gantt chart built in - give tasks an estimate in days, right in the task list, and the timeline next to it lays them out one after another. A task without its own estimate shows the total of the tasks under it.
• Works from the ticket too - the ticket sidebar shows which project a ticket belongs to and its subtasks, lets you add one, and can turn any ticket into a project or put it under another ticket.
• For every agent - anyone can create projects and subtasks; only the setup needs an admin.
• Two ticket fields, created with your OK - Parent Ticket ID and Project Ticket ID record where each ticket sits, and an optional Duration estimate field turns on the Gantt chart. Nothing is created until an admin confirms.

Data and privacy

No personally identifiable data passes to SweetHawk servers. Anonymous usage data is collected for operational purposes. See our privacy policy for details.

Bundle pricing

Get all SweetHawk apps bundled in the SweetHawk Suite. Check out our pricing calculator to see how much value you can unlock with the Suite.

About us

Our Zendesk apps are used every day by over 500,000 Zendesk agents. Some of our most popular apps are:

• Tasks & Subtickets - task lists and subtickets within Zendesk tickets
• Approve - flexible, auditable approval processes for your Zendesk workflows
• Calendar - link calendar events with Zendesk tickets