The JIRA - Zendesk Integration app streamlines ticket management by enabling agents to perform various actions without leaving Zendesk. This includes creating new JIRA issues, linking existing ones, and notifying linked issues.

The app features two primary buttons: Create Issue and Link Issue.

Create Issue button:

Agents can create new JIRA issues directly from Zendesk, specifying details such as project, issue type (e.g., Bug, Epic, Task), area, description, and upload files. Upon submission, the new JIRA issue is instantly created based on the provided information.

Link Issue Button:

Allows agents to associate existing JIRA issues with the current Zendesk ticket, enhancing cross-platform ticket management.

Moreover, the Notify Button feature within the Zendesk-JIRA app allows agents to:

Notify all or specific linked JIRA issues.

This integration ensures seamless sharing of relevant ticket information between Zendesk and JIRA, promoting efficiency and collaboration among support teams.

Synchronization :

Receive Instant Updates in Both Platforms (On Update, Replies, and Status Changes).

Help Center link :

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Feel free to get in touch with us to schedule a demo, inquire about implementation, or arrange training sessions. You can reach us at support@saasly.in

Please contact us to opt out of providing credit card information during the installation process and to access the free trial.Click here