Article | 3 min read

7 signs you need expert implementation help

Last updated May 30, 2013

Many growing companies get to a point where they realize they need a better help desk solution, but their current solution architecture is so complex and bound together with duct tape, that they’re not sure where to begin.

Even beautifully simple applications like Zendesk often benefit from the services of experts. If you want to find the least complicated way to incorporate your business processes, you have multiple applications to integrate, or you simply want to benefit from the experience and best practices that experts bring to the table, using an implementation partner can be a very wise investment.

Here are some common situations where partnering with the experts could be the best business decision you’ll ever make.

1. Your IT department has a backlog of existing projects.

The decision to make a change is often the hardest part, but when it comes to business projects, implementing that decision and ensuring a successful and lasting outcome can take a long time. With business-critical applications like your help desk, you can’t afford to wait until all those other IT projects are completed.

2. You want to get up and running quickly but don’t have the time or resources to learn a new solution yourself.

It’s true that Zendesk is so beautifully simple that you can be responding to customers’ cries of help within hours, but you’ll still need to understand the basics in order to customize and adapt Zendesk to your particular needs.

3. You want to integrate your business systems with your customer support software, but you don’t know where to start.

Many organizations have legacy business systems in place when they go to implement a new customer service solution like Zendesk. Expert help with integration can avoid double-handling of data and keep your employees from wasting time going from one system to another.

4. You want to set up Zendesk right the first time and to follow the best practices for your industry.

Zendesk’s flexibility means it can be used in a variety of ways across all sorts of industries. Aligning workflow options with the best practices of your particular industry can take a lot of trial and error. Bringing in experts with experience in both Zendesk and your industry saves a lot of time and frustration.

5. You want to migrate your data to Zendesk and hit the ground running.

If you have an existing help desk system that you’re replacing, you’ll probably want to retain all that historical data, so you can still track past issues in your new Zendesk and run reports on data from both your new Zendesk and your old system.

6. You would love a few custom features that will make Zendesk the perfect solution for your unique business.

No two service solutions are the same. They all have a lot in common, but each one will have different technologies, processes, use cases, and customer needs. Experts can get to the bottom of your unique situation and develop custom apps to significantly boost efficiency and customer satisfaction.

7. You want to make sure that you are getting full use out of Zendesk’s many features.

Maybe you don’t need anything built or integrated, but you’d just like to know you’re getting the most out of your new investment. You and your team might be so busy in your day-to-day work that an outside expert observing your usual workflows can bring much-needed objective perspective and suggest relevant Zendesk features that you’re underutilizing or not using at all.

If any of these scenarios–or more than one–sounds familiar, bringing in the experts will set you up for success.

Today’s guest post was written by Mark Heath, Director / Senior Consultant at Lovestock & Leaf, one of Zendesk’s implementation partners in Australia.

Companies like Forever New have achieved success with Lovestock & Leaf and Zendesk. Read the Forever New customer story