What’s New at Zendesk: March 2018 – Americas

Available On-Demand

개요

We’ve recently added a number of new features that make it easier to customize the agent experience, gain additional insight into your team’s performance, and serve customers more intelligently.

Join the Zendesk Product Marketing team and a special guest from our Product Management team for an in-depth look at what’s new in your Zendesk. In this 45 minute webinar, we’ll discuss the latest features we’ve released and tips on how you can start using them.

Here’s a sneak peek of what we’ll cover:

● New ways to drive support efficiencies by surfacing relevant apps to your agents with App Permissioning
● Intelligent ways to serve your customers in new places and languages with Answer Bot
● How to keep a close eye on team performance with Agent Status Metrics for Chat and Agent Analytics in Message
● Ways to integrate data from Zendesk Talk and build your own wallboards with our new Dashboard API

We’re offering two other regional sessions of this webinar:

Asia
Europe

Check out our What’s New page to get more details about our latest product releases.

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Speakers

Andrew Forbes

Andrew Forbes is a Product Marketing Manager at Zendesk who thinks there’s nothing more magical than pie, except pie charts, because he hates those.

Polomi Batra

Polomi Batra is a Product Marketing Manager for Zendesk Chat. Her team builds products to connect with customers in a fast and responsive way.

Kiran Max

Kiran Max Weber is a Product Manager at Zendesk. His team powers the magic behind Support’s core ticketing functionality.