Panatha Gen 2.0

Diziana Panatha Gen 2.0 is a fully responsive multipurpose Zendesk® Guide Help Center Theme (templates). This theme can be easily configured through settings UI in Zendesk Guide Admin.

Theme Editions

• Standard Edition: USD 299 (one time cost with access to free upgrades to future versions -- minors and patches). The source code is not available in this edition. You will be able to change all important settings via admin UI.

• Developer Edition: USD 349 (one time cost with access to free upgrades to future versions -- minors and patches). The full source code is available via 'Edit Code' button in theme customization area. You will be able to change all important settings via admin UI.

Purchase Includes

• Theme License: Diziana Panatha Gen 2.0 Theme License for One (1) Zendesk Help Center or Brand.

• Support: Ninety (90) days via email.

Diziana Panatha Gen 2.0 Theme Configuration and Features

Gen 2.0 Theme

<h4>✔ Modern UI/UX</h4>

Contemporary, intuitive Zendesk experiences designed to improve usability, engagement, and faster customer self-service across every device.

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<h4> ✔ Advanced Controls </h4>

Powerful customization controls that let teams configure layouts, branding, navigation, and experience settings without complex development.

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<h4> ✔ Diziana AIvantage </h4>

Built for modern AI-driven support with AI discoverability, LLM-friendly architecture, Zendesk AI compatibility, and future-ready customer experiences.

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<h4> ✔API v4 Compatible </h4>

Built for Zendesk’s latest API standards to ensure compatibility, extensibility, smoother integrations, and long-term platform readiness.

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<h4> ✔Brand-Ready Customization </h4>

Includes 4 professionally designed prebuilt color schemes per theme, fully customizable for faster brand adaptation and flexible visual personalization.

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<h4> ✔ Performance Engineered </h4>

Built for faster performance, better responsiveness, stronger SEO foundations, improved indexing, and enhanced content discoverability.

Diziana AIvantage

<h4> ✔ AI Discoverability </h4>

Designed to help your Zendesk Help Center become easier for AI platforms like ChatGPT, Gemini, Claude, Copilot, and AI-powered search engines to discover, understand, and surface.

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<h4> ✔ LLM Readiness </h4>

Structured content architecture designed to help large language models better interpret, process, and reference your Zendesk knowledge content.

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<h4> ✔ Supports Zendesk Generative Answers </h4>

Designed to work alongside Zendesk generative answers and related AI-powered answer experiences within the Zendesk ecosystem.

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<h4> ✔ Zendesk Knowledge Base AI Ready </h4>

Built to help Zendesk knowledge base content become easier for AI-powered support experiences, retrieval systems, and answer surfaces to interpret and use.

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<h4> ✔ Zendesk Agentic AI Ready </h4>

Designed to support AI-assisted agent workflows, smarter escalation paths, and more efficient human support operations within Zendesk environments.

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<h4> ✔ Zendesk AI Copilot Ready </h4>

Prepared to support AI-assisted workflows within Zendesk that help agents respond faster, smarter, and more consistently.

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<h4>✔ROI Optimization</h4>

Helps improve self-service adoption, support efficiency, customer experience, and measurable business outcomes through smarter support architecture.

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<h4>✔Conversion Optimization</h4>

Transforms support touchpoints into stronger customer engagement, trust-building experiences, and improved business outcomes.

Customizable Theme Color Presets

Choose from four professionally designed color presets to instantly align the theme with your brand identity, eliminating the need to configure colors from scratch. Easily switch between visual styles to create a polished, consistent, and modern Zendesk Help Center experience in minutes.

This theme is very adminable (configurable) from theme admin settings UI. You can look at screenshots of settings to learn more.

This theme exposes the following settings in the theme customization admin area:

• Colors (brand color, brand text color, background color, text color, link colors, header/footer background/text colors)

• Fonts (select from a list of font families Zendesk Theming provides). You can use custom web fonts (Google Font, or your own) in Developer Edition because you need to have code access to use custom fonts.

• Search Field Placeholder text

• Show/Hide Custom Blocks -- a set of icons on the homepage that can be used to link with anything (article, category, section, a page on your website, any page on internet)

• Manage Custom Block settings (change icon, change title, change link URL, use Dynamic Content for multiple language support, etc.)

• Change icon (image or font-awesome), text, links of Custom Blocks

• Show/Hide Categories on the homepage (learn about blocks); Category blocks are a set of icons which are generated from the list of categories in the Guide. If your help center has only one category, then all sections are listed as icons on the homepage. You will need a Developer Edition License to associate icon to be shown on the homepage for each category, or section (in case of single category help center).
• Toggle Minimal/Full Header and Footer. The Standard Edition only allows Minimal Header and Footer. You need to get Developer Edition to use full header/footer, and customize/change placeholder links with your own.
• Set/Unset social media links

• Show/Hide author meta on article pages

• Show/Hide sidebar

• Show/Hide Follow button in section or article pages

• and more.

• Multiple Lanuage support -- all relevant settings are localizable via Dynamic Content

It is recommend that you purchase Developer Edition so you have access to complete code, and you can do custmization by changing CSS/HTML/JavaScript wherever needed. That said, the Standard Edition provides all important settings, and if you just want to get started it's good enough.

About Diziana:

Diziana helps businesses and organizations to create a fantastic customer self-service experience via Zendesk Guide Help Center(s).

Diziana is a leader in providing ready-to-use custom Zendesk Guide Help Center Themes (templates), and services like Help Center Design, Branding, Advanced Customization, and Integration (with other Zendesk Products, in-house/third-party services/systems).

Diziana has globally helped hundreds of businesses (SMBs to Fortune 500) and organizations (government, nongovernment, nonprofit) to have Fantastic Self Service Zendesk Guide Help Centers. Some of companies Diziana has helped are Cloudflare, Figma, GatesFoundation, Cornell University, OppoSuits, HelloFresh Australia, Switzerland Tourism, Zebpay, Minicabit, Jacada, GOG, InEight, CloudShare, IWA, etc.

Team Diziana has decades of experience, and some of them have worked at companies like Yahoo!, Adobe, Macromedia, etc.

Contact us

24x7 Support: support@diziana.com

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