NPS and Survey app for Zendesk

Are you looking for the perfect feedback tool for your support and sales teams? Zendesk NPS and Survey is designed to meet all your needs, providing deep insights into team performance, customer satisfaction (CSAT), and product effectiveness.

With our customer survey app, you can get more precise CSAT results than Zendesk’s “Good, I’m satisfied” or “Bad, I’m not satisfied.”

New! Combine different survey questions - go beyond a single format and mix 5-star ratings, NPS scores, Yes/No, or open text feedback in one survey for richer insights.

💡 Start your 7-day free trial today — install with one click.

Why choose our NPS and Survey?

Access Performance Statistics

Use detailed built-in statistics to analyze customer feedback on your product and improve your efficiency. Select the assigned surveys of a particular team member and check their performance. Filter data by groups and agents within specific time frames to make a statistical correspondence between the product, service, and your client’s feedback.

Then, export all those survey responses to generate custom reports, share insights across teams, or conduct further analysis outside Zendesk.

Create Multiple-Question Surveys of Any Type - New Feature

Include extra questions in your Zendesk customer satisfaction and NPS surveys with the ability to select the format of each additional question. It means you can create a survey with different question types inside (e.g., CSAT + NPS, NPS + text, Yes/No + text) to collect more actionable insights on customer preferences, pain points, and suggestions for improvement.

Experience Seamless Integration

Simple integration within Zendesk with quick installation and automatic distribution. Just set up your triggers, and surveys are promptly sent out.

Customer Satisfaction (CSAT) Survey

Evaluate your clients’ satisfaction levels regarding their latest interaction or overall experience with your services. Use 5-star rating forms to collect quick and precise feedback, empowering you to make targeted improvements and strategic adjustments to keep your customers completely satisfied.

Or, opt for simple yet effective binary choices to ask straightforward questions with equally straightforward answers: Yes or No.

Net Promoter Score (NPS) Survey

Find out who your Promoters, Passives, and Detractors are with the NPS score. Measure customer loyalty and their likelihood to recommend your company’s product on a scale from 0 to 10.

Text Forms

Give your customers the opportunity to share detailed feedback in their own words through open-ended text forms.

Follow-Up Messages

Add text feedback as an additional message to any survey type mentioned above. This message can follow the main and additional questions if the response is less than the maximum. You can prompt customers with ‘Please let us know what was wrong’ or customize the message as you prefer.

As a result, you can collect two sets of Zendesk CSAT/NPS questionnaires with two text reviews, providing deeper context into the customer experience.

Survey Customization

Personalize the appearance of your Zendesk satisfaction survey with your branding. From logos to color schemes, infuse each survey with your unique identity, making every interaction a memorable extension of your brand.

Main features of Zendesk NPS and Survey app

• Measure satisfaction and team performance with detailed reports.
• Add additional questions and mix question types for richer feedback.
• Streamlined survey creation: 4 survey types, editable questions, and text.
• Branded surveys to match your company identity.
• Internal notes and drill-down reports for actionable insights.
• Linked survey responses for easy ticket navigation.
• Triggers and access control for seamless integration and team management.
• Multi-language support for global teams.
• Free trial available!

If you have any doubts, deny them and try NPS and Survey for Zendesk to know what your customers think about your services. Contact us if you have any questions, or simply install the app to start a 7-day free trial.

How we handle your data

NPS and Survey app accesses only the minimum data needed to collect feedback and display results, fully aligned with Zendesk guidelines. All surveys and responses are processed securely within your Zendesk account. Your data is encrypted, stored on AWS, and never shared with third parties.