Delete, forget and retrieve personal data to meet any data privacy regulations. Comply with: GDPR, CCPA, PII, LGPD, PIPEDA, APEC, CBPR, HIPAA, PCI.
GDPR Compliance is what you need to easily remove users from Zendesk Support; extract, anonymize, or delete consumer’s data from the platform.
Here’s what you can do with the app:
Remove person identification details like first and last names, birth dates, addresses, billing details, etc. but still track the information that is important for proper reporting and accurate statistics. It’s super simple if you select specific fields to anonymize in the settings tab.
In a matter of a couple of clicks, you’ll have the information about the customer and the tickets they raised packed into CSV files that you can easily send to the person that submitted the request. The app also allows downloading attachments if necessary.
Build user/ticket lists or select specific users to remove their data forever. It is also possible to choose which information should be deleted. Process on demand deletion requests in a few clicks.
Have you ever asked a question: How to bulk delete organizations and users in my Support account? If so, we suggest Zendesk GDPR Compliance app. Just create a list from hundreds organizations in a few clicks and run a deletion process in your Zendesk Support.
Besides, you can create combined lists from the two types of lists. For example, you can delete organizations assigned to specific users.
Want to plan the processes in advance? Just select the needed list, type of process, date and time for your process to set off. You can also make automations repetitive, choosing the repetition time frame and end date.
GDPR Compliance combines your data into accurate reports so that you can analyze all processed requests. By the way, the reports can be filtered by Agents, Groups, and dates.
You have an opportunity for proper testing on your Sandbox account to make sure everything works fine. It costs nothing!