How the Ticket Manager Plus app works

Tickets often contain a lot of information that needs to be dealt with. This information needs to be delivered to different recipients to be worked on. The Ticket Manager Plus app allows you to split comments into their own tickets, so you can forward them to different departments or teams.

Vice versa, you can collect information from multiple tickets and merge them into one to have an overview of the process with all the necessary details. Our Ticket Manager Plus app also allows you to view a ticket history of solved and unsolved tickets to make handling them easier.

Overview

The Ticket Manager Plus app checks if there are multiple comments in a ticket and provides cloning or setting up a new ticket with the selected comment. Also, through checkboxes, multiple tickets can be highlighted to be merged into a single one. To have an overview of the requested tickets of a user, the app shows solved and unsolved tickets as a short history.

Features

• Show history of solved Zendesk tickets with link to the main ticket
• Merge unsolved tickets, either single or multiple
• Split comments into tickets by cloning or creating a new one
• Clone and copy all the information from the main ticket
• Create new ticket and edit fields or other information beforehand

App inquiries

Contact us if you have any questions, comments, or feature requests regarding this app.

About Leafworks

At Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk-related challenges. We are happy to develop your Zendesk app. As Zendesk implementation advanced partner & premier partner we look back on long-term and extensive experience.

Our team consists of Zendesk implementation consultants, developers and creatives. We are looking forward to your project. Book a free consultation here. We are happy to hear from you.

More from Leafworks

Contact

Mail: zendesk@leafworks.de Web: www.leafworks.de