Working in dynamic Zendesk environment often brings unwanted mistakes from your customer service agents. Both small and large multi-tiered support teams can be affected by actions from a single agent. Large organizations are especially affected with daily Zendesk ticket changes between teams, often decreasing customer experience due to erroneous transfer. The Leafworks Alert Wrong User app provides more control of where and to whom customer tickets are being assigned to, or when requester changes occur.
The Alert Wrong User app allows you to alert or prevent your customer support agents from making requester and assignee changes into specific names or email domains.
Example use cases:
By using js regex inside the app editor, you can:
Contact us if you have any questions, comments, or feature requests regarding this app.
At Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk-related challenges. We are happy to develop your Zendesk app. As Zendesk implementation advanced partner & premier partner we look back on long-term and extensive experience.
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