The Knots AI Ticket Autofill uses artificial intelligence to search and extract data inside Zendesk tickets, storing it in ticket and user fields before an agent opens the ticket.

Features

Quickly identify important information in a ticket

• Keep tickets neat and organized for faster ticket resolution.

• Update user fields like name and address automatically when a new ticket is created in Zendesk.

AI-powered extraction

• Leverages artificial intelligence to accurately identify and extract data from unstructured tickets and documents, like names, addresses, dates, and more.

Save information in ticket or user fields

• Automatically update the most relevant fields to keep information readily available for agents.

Compatible with ChatGPT

• Option to connect with your own Azure GPT or OpenAI integration.

Easy setup

• No prior language model training requirement is needed, ensuring quick deployment and instant benefits.

Search inside documents

• Enhance data extraction by combining it with Optical Character Recognition (OCR). Convert images, PDFs, and scanned documents into actionable text.

Note: If the data you want to use with AI Autofill is contained within an attachment, you will need to use the OCR for PDF and scanned Documents app to extract the information first.

Main benefits of using AI Ticket Autofill for data extraction

Cost efficiency

• Significantly reduces the need for manual data entry.

• Lowers labor costs by automatically finding the most relevant information in a ticket.

Quick start

• Ready to use within minutes, ensuring a fast and easy setup in Zendesk.

14-day free trial

• Experience the full capabilities of AI Ticket Autofill with no costs for 14 days.

Complimentary setup assistance

• Benefit from free setup support. Our dedicated consultants can guide you through the initial setup and tailor the solution to your needs.

About Knots

We combine our deep customer experience knowledge with cutting-edge technology to make agents and customers happy.

Some of our apps:

• Ticket Parser
• OCR for PDF and Scanned Documents
• Shopify Data Sync
• API Connections
• Ticket Exporter & Archive
• Ticket Classification
• Sentiment Analysis
• Ticket Language Detection
• Merge Duplicate Tickets
• Change Ticket Requester
• And more Zendesk Automation tools!

Contact

For more information or inquiries:
Email: zendesk@knots.io
Web: knots.io