Get reminders for anything on any ticket

Already having processed millions of reminders for customers, this next generation Reminders app takes your agent's productivity to the next level! Reminders are like tasks with a due date and any number of assignees who will be notified when the reminder is due. Even though the Reminders app does not care if a ticket is closed, if it's not, you can make automatic updates to tickets as the reminder nears, now enabling powerful timing workflows in true SweetHawk style.

Features

• Set an unlimited number of reminders on a ticket.

• Agents can include other team members in each reminder they create

• Agents can opt in and out of reminders with a single click

• Get popup notifications and/or emails when reminders hit

• Check reminders off like checklist items

• Agents keep track of their own reminders in the top bar location

• Keep track of your entire team's reminders in your account in the nav bar location

• Filter reminders by date range, ticket, status, assignee or description

• Agents can each choose if they want reminder notifications by email and/or banners

About SweetHawk

SweetHawk’s Zendesk apps are used every day by over 200,000 Zendesk agents. These apps simplify and solve common challenges, such as ITSM change management, HR process automation, and project management. Our apps include:

• Tasks & Subtickets - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams
• Approve - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)
• Calendar - link calendar events with Zendesk tickets to make your planning process simpler
• Recurring Tickets - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.

If you’re ready to extend your Zendesk instance to processes and workflow automation a reality across your business, you can get all of these apps (and 10+ more) in the SweetHawk Suite.