Five9 + Zendesk: Why We Win Together

Five9 is an industry-leading provider of cloud contact center providing end-to-end solutions with digital engagement, analytics, WEM, and AI.

With more than 13 years of partnership and over 280 joint customers worldwide, Five9 and Zendesk have built a strong foundation of trust and innovation, redefining CX with elevated customer experiences through seamless AI-powered integrations.

The Five9 adapter for Zendesk allows businesses to access a unified, AI-enhanced agent desktop that speeds up resolutions, enhances satisfaction, and empowers agents with the tools they need — all within the Zendesk agent workspace.

Proven Performance:

• Zendesk Support & Sell Integrations

• Voice Intelligent Routing

• Real-time transcription & summaries

• Autonomous AI Agents (Five9 Studio IVA)

• Dynamic Federated Routing & Presence Synchronization

• Robust Outbound Dialing

• Embedded Workforce Engagement Management

• Connected Omnichannel Experiences

CX-Driven Results:

• Streamlines voice & digital interaction management

• Enhances efficiency with automated routing

• Expedites resolutions with AI-powered guidance

• Personalizes self-service with AI Agents

• Unifies agent presence automatically with ease

• Improves sales and customer outreach

• Boosts agent productivity and performance

• Effortless customer engagement across channels