The Five9 Intelligent Cloud Contact Center supercharges Zendesk with powerful telephony and blended capabilities. Built as a single, simple, seamless desktop, the Five9 Plus Adapter for Zendesk allows you to turn your customer experiences into customer loyalty and trust.

Provide the customer experience that sets you apart from your competition: Seamlessly integrated into Zendesk, Five9 provides agents with powerful-yet-intuitive call controls for inbound, outbound, and blended calls & campaigns directly from their familiar Zendesk application.

Five9 enriches the user experience, seamlessly integrating into the look, feel, and workflow of your Zendesk desktop. Taking agent productivity to new heights, Five9 empowers agents with valuable information and rich customer context to improve the customer experience

Five9 provides: * User-centric agent experience integrated with CTI as a single desktop for Zendesk * Automatic Call Distribution (ACD), routing calls to the right agent based on skill and utilization * Interactive Voice Response (IVR) to enhance pre-call routing for open tickets or categorized callers * Match call information with Zendesk data, with corresponding screen pop/agent notifications * Predictive, Power, Progressive and Preview Dialer

The Five9 Advantage: * Fast: The speed and ease of our deployments make us stand out from the competition * Easy: Unlike complex on-premise contact centers, Five9 was created with the business user in mind * Affordable: Our subscription model allows you to pay only for the agents you need, when you need them, and on a monthly basis * Secure: The Five9 architecture is designed with firewalls, intrusion prevention, and a vulnerability management system to protect your data * Reliable: Five9 successfully processes over 3 billion customer interactions a year for over 2,200 customers

Icon
지역
Global
파트너 유형
App Developer

젠데스크가 만든 앱

고객이 전하는 이용후기

여러분의 소중한 의견을 기다립니다. 첫 번째로 이용 후기를 쓰세요.

제품이 마음에 드시면 프로젝트에 관해 Five9, Inc.와 상담을 나누시기 바랍니다.