About

The widget configurator generates configuration code based on the Classic Web Widget API.

IF YOU USE ZENDESK MESSAGING AND THE NEW WEB WIDGET THIS APP WILL NOT WORK FOR YOU!

This tool allows you to change colors, text and buttons. You can show or hide specific interface elements, fill in form fields, translate the interface or rebrand the widget to match your brand and style.

Supported changes.

You can find a full list of supported changes on Zendesk Widget Configurator. We support

• Color, location

• Change labels and button text

• Prefilling form fields

• Hide Channels

• Filter Guide search to specific categories or sections

• Show or hide Chat, Talk, Answer Bot, Guide, Support

• Translate the widget

How to use the tool

1. Enter your Zendesk domain to start

2. Use the wizard to change button text, colors, position

3. You can make changes to any Zendesk channel, or hide a channel completely if you want to offer a different experience to the customer.

4. When you're happy about your setup, you can get the necessary code to embed the custom widget on your website.

Use case examples

1. Change the button text from Support to Contact on Sales pages.

2. Show both Chat, Talk and Contact Form buttons when a user clicks 'contact us'.

3. Hide the Guide Search function when loading the widget on an FAQ page.

4. Offer Chat on a sales page, but hide it on the support page.

5. Translate the widget dynamically based on the language of the page loaded.

6. Nudge the widget a bit to the left so it doesn't overlap with a 'back to top' page.

7. Show Answer Bot on your homepage, but a classic contact form on the Support pages.

How does it work

The Widget uses the Zendesk Web Widget API to generate the code. Every option available there is configurable, but instead of writing code, you can play around in a wizard and see what happens.

Since we still use the official API the tool is compatible with any future changes Zendesk will make.

Powered by Premium Plus.

The app was developed by Premium Plus. We’re an award winning Zendesk Master Implementation Partner with over 500 active and happy customers. We’re here to help if you need guidance on how to get the most out of Zendesk. Visit premiumplus.io for more information.

Need a custom app to for your Zendesk instance to meet a specific need? Sure thing! We can build one seamlessly fitting your wishes and requirements. Need inspiration? Visit the apps section on https://premiumplus.io.