Screen Recording Live Video Calls by Screendesk

Screendesk is the all-in-one video solution trusted by customer-facing teams at startups and enterprises worldwide.

SCREEN RECORDING

• Request screen recordings from your customers
  instead of making users explain an issue via text or live call, give them the option to record their screens.

• Send how-to videos to your customers
  make it easy for customers to understand a product or concept using video to share information and demonstrate next steps.

• Collect browser metadata & Console logs
  recordings also come with console logs and additional metadata such as operating system, hardware, and browser details.

• AI Solver
  analyze ticket details, system information, and documentation to resolve tickets faster.

• Automatically receive the recorded videos
  recorded videos will be added as new reply in your tickets.

• No download or installs
  works on any desktop browser. Your customers simply click on the link and start recording.

• Search and reply with existing videos
  in your helpdesk.

• AI Video summaries
  transcribe and summarize screen recordings with AI to help your team triage issues faster.

LIVE SCREEN SHARING & VIDEO CALLS

• Real-time screen sharing with your customers
  support agents can use screen sharing on video calls to walk customers through solutions.

• Start video calls from Zendesk
  support agents can jump on live calls without switching tools.

• Record your video calls
  train new support agents by sharing recordings of your video calls, or escalate issues internally for faster resolution.

• No downloads required
  jump on a video call with your customers without requiring them or your agents to download anything.

ZENDESK INTEGRATION

• Action buttons inside Zendesk
  request recordings, start video calls, send recordings, and access past videos directly from Zendesk.

• Connected to Zendesk forms
  let customers record their screens when submitting requests, linking recordings automatically to tickets.

• Tags for reporting
  use tags for insights and analysis in Zendesk Explore.

SECURITY & COMPLIANCE

• GDPR & CCPA compliant

• Restricted recording access

• Automatic data deletion

• Sensitive data masking

• SAML SSO

Visit our Help Desk or contact support@screendesk.io for support.