Thank You AI GPT
Auto-solves tickets reopened by a thank-you, in any language. Free 30-day trial.
About this app
Stop thank-you replies from reopening your queue
A customer writes "thanks!" after you solve their ticket, and Zendesk reopens it. Now it sits in an agent's queue, counts against your SLAs and skews your reports until someone closes it by hand.
Thank You AI GPT reads every reopened ticket and solves the ones where the customer only said thanks, before they reach an agent.
How it works
A customer reply reopens a solved ticket.
AI reads the reply in context, in any language.
- If the reply is only thanks, the app solves the ticket again and tags it
solved_by_thankyou_app. If it also asks for something, like "thanks, one more question", the ticket stays open for your team.
Exclude ticket groups and statuses, or add the exclude_from_thankyou_app tag to any ticket the app should skip. The app tags every ticket it solves, and your dashboard lists them.
Why teams install it
Fewer SLA breaches from tickets that never needed an agent
Cleaner queues and more accurate reporting
Agents spend their time on customers who still need help
Setup takes about 30 seconds, with no triggers to write
More in the app
- Friendly Responder: a custom reply to customers who thank you
- Smart Reviews: ask your happiest customers for a review on Trustpilot, G2 or the app stores
- Wall of Love: the praise your agents receive, in one view
Plans
- Basic: unlimited thank-you processing (fair use up to 50,000 reopened tickets a month) and the Friendly Responder
- Enterprise: adds reopened messaging chats, Smart Reviews, EU data processing, a security review, custom terms, NDA and DPA, and a 99% uptime SLA with priority support
You pay per Zendesk account, however many agents you have. Start with a free 30-day trial, or skip the trial and buy with a 30-day money-back guarantee.
"We have almost entirely eliminated SLA breaches due to unnecessarily reopened tickets because of Thank You GPT." Jason Heath, Zendesk Marketplace review
About Adelante
Adelante is a Zendesk Premier Partner that builds Zendesk apps and AI support agents. Thank You AI GPT is rated five stars in 40+ reviews on the Zendesk Marketplace.
Your data
The app connects through a secure OAuth 2 integration and reads the latest customer message on reopened tickets. It analyzes messages with Microsoft Azure OpenAI, and no one uses them to train AI models. We encrypt data in transit (TLS 1.2+), delete it right after processing, and store nothing outside Zendesk. Thank You AI GPT is HIPAA and GDPR compliant, and ISO 27001 and SOC 2 Type II certified. Security questions: help@getadelante.com
앱 세부 정보
설치 방법
- Click Install at the top of this page and choose your plan.
Finish the Zendesk install.
- In Agent Workspace, open Thank You AI GPT (the namaste icon) in the left navigation bar.
- Enter a Zendesk admin email (an admin user, not your support address) and your company details, click Create an account, and authorize the app.
Refresh the page. A green check mark at the top left means the app is connected, and your dashboard lists the remaining setup steps.
Test it: create a test ticket from the top right corner of the app.
Skip tickets: add a trigger that tags them exclude_from_thankyou_app, placed above the app's triggers.
See what it solved: solved tickets carry the tag solved_by_thankyou_app.
Questions: help@getadelante.com
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