New
Ticket Flagging
Keep important past tickets close for requester and organization context.
호환:
Support
About this app
The most useful context for a new question is often in an older ticket. Ticket Flagging keeps selected conversations beside the work in front of you, with separate shared lists for requesters and organizations. Bring a prior decision, ongoing project or important conversation back into view without repeating the search.
Why teams use Ticket Flagging
Keep an important past conversation close while answering today's question.
Give teammates a shared reference for a requester with several open tickets.
Keep organization-wide project context separate from individual conversations.
Open a pinned ticket inside Zendesk to review the original discussion.
Start with five pins per list and let administrators adjust the limits.
Put the right history beside the next question
Pin the ticket that explains an agreement or project decision. Requester lists keep individual context together; organization lists give permitted teammates a common reference.
How it works
Open a ticket, requester or organization.
Pin a relevant ticket you can access.
Reopen the conversation when you need its context.
Data and fit
The app reads ticket, user and organization data using your Zendesk session. Ticket IDs are stored in user and organization fields; field readers can see those IDs. Ticket contents retain Zendesk access controls. Admin support opens an email draft. Privacy.
Editing requires native user or organization permissions. Simultaneous edits to the same requester or organization list can overwrite another person’s changes. Refresh before editing and coordinate changes when possible.
Grown by LaPlante Management
This app was designed and developed by LaPlante Management, a Zendesk Premier Implementation Partner and Partner of the Year.
LaPlante Management helps organizations design, implement, optimize, and extend Zendesk. Our work spans workflow design, administration strategy, dashboards and reporting, custom apps and integrations, and ongoing platform improvement.
We build our apps around practical needs we encounter in real Zendesk environments.
Need a custom Zendesk app, workflow, dashboard, or integration designed around your organization? Visit laplantemanagement.com to learn more.
앱 세부 정보
설치 방법
Install Ticket Flagging in your Zendesk Support account as an administrator.
Open the app in a ticket, user or organization sidebar. On the first administrator opening, the app prepares missing pin fields and reuses compatible existing fields.
Review the pin limits in Admin settings and verify requester and organization access with each intended role.
Try a permitted test ticket. Use Contact support in Admin settings for help.
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