New
Ticket Printer
Create focused ticket printouts and PDFs with selected content.
호환:
Support
About this app
About LaPlante Management
LaPlante Management builds focused tools that help Zendesk teams work more clearly and efficiently.
Create a cleaner ticket record
Ticket Printer gives Zendesk Support agents control over what appears in a printed ticket record. Choose ticket and custom fields, then include the first, latest, all, or individually selected comments. Filter the conversation by public replies, internal notes, or specific commenters. When available, include complete Side Conversation threads, attachment links, and ticket-level SLA and service metrics. The app creates a clean browser-native view designed for paper or Save as PDF. Internal notes remain clearly identified, and printing is disabled when no comments match the selected filters.
Data disclosure
Ticket Printer accesses the current ticket's standard and custom fields, requester information, comments, comment authors, attachment names and Zendesk-hosted links, Side Conversations, and available SLA or service metrics. It uses this data only to assemble the content selected by the agent for a print view or browser-generated PDF.
The app does not create or modify tickets. It does not transmit Zendesk ticket data to LaPlante Management or another external service, maintain an external database, or retain copies of printed records. Processing and PDF generation occur in the agent's browser within the Zendesk session. Attachment links remain hosted by Zendesk and subject to Zendesk authentication and the source ticket's access permissions.
Privacy policy: https://laplantemanagement.com/privacy/
앱 세부 정보
설치 방법
Install Ticket Printer in Zendesk Support and enable it for the agents or groups who should use it. Open a saved ticket, expand Ticket Printer in the ticket sidebar, choose the form fields and conversation content to include, and select Open clean print view. Your browser's print dialog can print the record or save it as a PDF. Allow pop-ups for your Zendesk domain so the print view can open. Side conversations and SLA metrics appear only when they are available in your Zendesk plan and accessible to the current agent.
리뷰 남기기
Zendesk 커뮤니티에 나의 경험을 공유해 보세요