New
PII Shield
Find and redact PII, passwords, and API keys in your Zendesk tickets.
호환:
Support
개발자
Asa Labs
About this app
Sensitive data ends up in tickets. This gets it out.
Customers paste card numbers into a reply. An engineer drops an API key in an internal note. Six months later it's still sitting in your ticket history, in your exports, and in whatever AI tool you just connected.
PII Shield finds that data and lets your agents permanently remove it, using Zendesk's own redaction API.
Nothing leaves Zendesk
Detection runs in the agent's browser. Ticket content is never sent to an external server, never processed by a third-party AI service, and never stored outside your Zendesk account. There is no backend to review and no vendor to add to your DPA.
What it finds
- Financial: credit cards (Luhn-checked), SSNs, bank accounts, routing numbers, IBANs, SWIFT codes, tax IDs, and last-four references
- Credentials: passwords, API keys (OpenAI, Stripe, AWS, GitHub, Google, Twilio, SendGrid, Mailgun), JWTs, Bearer and Slack tokens
- Identity: driver's licenses, passports, government IDs
- Healthcare and regional (Business): medical record numbers, NPI, DEA numbers, NHS numbers, Canadian SIN, UK National Insurance numbers, insurance member IDs
- Optional, off by default: emails, phone numbers, dates of birth, addresses, IP addresses
Checksums (Luhn, ABA, IBAN, and others) are used where they exist, so you get fewer false positives than a plain pattern match.
How redaction works
PII Shield calls Zendesk's native Comment Redaction API. Values are replaced at the storage level with clear labels like [SSN_REDACTED]. This is permanent and cannot be undone.
After each redaction, the app posts an internal note recording what was removed, who removed it, and when. That note is your audit trail.
Plans
Lite (free). Full detection across ticket comments and subjects, plus manual redaction. See what's in your tickets today, at no cost.
Pro. Selective redaction, auto-tagging for views and triggers, solve blocking with logged agent overrides, account-wide admin settings, and a Ticket PII Report.
Business. Bulk review of historical tickets, ten additional regulated-industry detectors, a HIPAA Safe Harbor coverage map, compliance trends, and confidence scoring.
Try before you change anything
The admin panel includes a test box: paste sample text and see exactly what your current settings would flag, without touching a live ticket.
Questions: hello@asa-labs.com
앱 세부 정보
설치 방법
Install PII Shield — no configuration required to get started.
Open any support ticket. PII Shield scans immediately and displays findings in the right sidebar.
To configure detectors, tagging, and enforcement settings, click the PII Shield shield icon in the Zendesk left navigation bar to open the Admin Panel.
Apply a preset (Standard Support, PCI DSS, HIPAA, or Financial Services) or enable individual detectors manually.
Click Save Changes. Settings apply account-wide on the next ticket open.
No backend setup required. All detection runs in the browser.
리뷰 남기기
Zendesk 커뮤니티에 나의 경험을 공유해 보세요
플랜 및 가격
Lite
Never pay a thing
Finds SSNs, credit cards, passwords, and API keys in your tickets, and lets agents redact them by hand. Free, with no ticket limit. Use it to see what's actually sitting in your ticket history.
설치Pro
Free 14-day trial, then $3.00 per agent, per month
For teams who need this enforced, not just visible. Choose exactly what gets redacted, block agents from solving tickets that still contain PII, log every override with a reason, and configure detectors account-wide. Adds auto-tagging so PII tickets show up in your views and triggers.
무료 평가판Business
Free 14-day trial, then $5.00 per agent, per month
For regulated teams. Scan and clean up historical tickets in bulk, apply PCI DSS, HIPAA, or Financial Services presets in one click, and add ten more detectors (medical record numbers, NPI, DEA, IBAN, NHS, and others). Includes a HIPAA Safe Harbor coverage map and CSV export for audits.
무료 평가판