IBAM Enhanced Messaging Widget

A better Zendesk widget — for support and growth

The Enhanced Messaging Widget replaces Zendesk's standard chat bubble with a multi-tab, fully branded experience. Help Center search, articles, messaging, contact forms, and custom content — all in one widget that adapts to where the customer is on your site.

Same Zendesk underneath. A significantly better experience on top.

Key Features

• Multi-tab widget — Home, Help, Messages, Contact, plus custom tabs
• Page Rules — different content, themes, and popups per URL (Enterprise)
• Drag-and-drop block builder for custom tabs — text, video, images, buttons
• 5 built-in themes with dark mode support
• Built-in analytics dashboard — track opens, tab switches, article views, clicks
• AI-powered widget translation — auto-translate all widget text
• Cross-domain session continuity for Zendesk Messaging
• Up to 5 widgets per account (Enterprise)

Who it's for

Support teams use it to reduce ticket volume and lower Automated Resolution (AR) costs through Help Center discovery — customers self-serve before the AI agent ever engages.

Marketing and growth teams use it to trigger URL-specific popups, articles, and videos — turning the support widget into a conversion tool without adding new elements to the site.

One widget. Two departments. One install.

Plans

• Starter — $10/seat/month — 1 widget, branding, Help Center, contact forms
• Pro — $15/seat/month — up to 3 widgets, separate branding per widget
• Enterprise — $25/seat/month — up to 5 widgets, Page Rules, Custom Tabs, Analytics, AI Translation

14-day free trial. Cancel anytime.

About IBAM Solutions AB

IBAM Solutions AB builds practical customer support and growth tooling for teams running on Zendesk.

Data disclosure and security

This app accesses and processes only the data needed to provide widget configuration and token management:* Zendesk installation metadata used to identify the tenant* Widget configuration values entered by admins* Generated embed token status and token lifecycle metadata

We do not sell customer data. Data is used only to operate this integration, scoped per tenant, and protected with tenant isolation controls and authenticated API access.

For more details, see our Privacy Policy, Terms of Use, and Data Processing Addendum (DPA). For privacy or security questions, contact support@ibamsolutions.com.