Import Help Desk Migration

Help Desk Migration helps companies of any size or industry import to Zendesk. Whether you're migrating between platforms or consolidating Zendesk accounts, use our Zendesk migration tool to import support records—no coding needed.

New feature: Filter tickets when exporting from Zendesk by Subject, Group, Channel, Status, Priority, Brand, Form, etc.

Which Zendesk Migration Service fits your needs?

Our data migration tool offers a full range of migration services:

Import – Import to Zendesk from legacy systems or multiple sources.

Export – Export Zendesk data to another platform or centralize it in one place.

Merge – Combine multiple Zendesk accounts after an acquisition or for team consolidation.

Split – Separate a Zendesk account into multiple instances.

What types of data can you import to Zendesk?

With our Zendesk importer, you can migrate tickets, contacts, users, companies, attachments, notes, tags, custom fields, side conversations, call recordings, and your entire knowledge base. For selected platforms, you can also migrate macros and triggers.

Need help planning your Zendesk import? Contact our team.

Why use the Zendesk migration tool?

Our Help Desk Migration solution adapts to your business—choose a fully automated DIY approach or customize it to fit your needs.

Field mapping – Map ticket, contact, organization, and article fields while preserving relationships. Match agents and assign a default agent to handle data from inactive users.

Free Demo Migration – Test your data migration setup with 20 random records or specific IDs before committing. Run unlimited trials to try different settings.

Automated options – Customize your Zendesk data migration with features like migrating inline images as attachments, adding tags, moving multilingual articles, updating cross-links, skipping attachments, importing only associated contacts and organizations, and exporting Zendesk side conversations or call recordings.

Delta Migration – Migrate only the newest and updated records after your Full Migration, so nothing gets left behind.

Interval Migration – Schedule your Zendesk import around business hours. Pause up to five times, with each pause lasting up to five days.

Advanced customizations – Request tailored adjustments to a default help desk migration to ensure a smooth migration.

Import data to Zendesk from leading platforms

Gmail * Outlook * Freshdesk * Freshservice * HubSpot Service Hub * Intercom * Jira Service Management * Kayako * Dynamic 365 * ServiceNow * Deskpro * Gorgias * HappyFox * Kustomer * LiveAgent * ManageEngine * Zoho Desk * Salesforce Service Cloud * SolarWinds * SysAid * Dixa * Halo Service Solutions * Groove and across 76 platforms.

How to secure your Zendesk tickets import?

Using our Zendesk migration tool, your data stays safe from start to finish. We meet global security standards with features like HIPAA compliance, AWS infrastructure, SOC 2 Type II, SOC3, 2FA, RBAC, and encrypted data processing.

Get started with Zendesk import today!