New
Lookup Fields Viewer
See the whole record behind every lookup field, next to the ticket.
호환:
Support
개발자
Tripelhop
About this app
Made with love by Tripelhop
We’re a team of Belgian Zendesk enthusiasts that craft unique apps for Zendesk that will improve your agents’ experience. At Tripelhop we focus on making sure you’ve got the right tools at hand to get the most out of Zendesk.
Discover the app
Zendesk lookup fields link tickets to custom objects, users, organizations or other tickets, but agents only see the record’s name. This app shows the whole record next to the ticket, and lets agents search and filter when they need to change it.
Features
One card for every lookup field on the ticket’s form: custom object records, users, organizations and tickets.
Every field of the linked record, standard and custom, in the ticket sidebar.
Values shown as they should be: image URLs as photos, links, email addresses as mail links, phone numbers as call links, checkboxes as Yes or No, and tags as chips.
Change a custom object lookup from its card: search every text field of the records, not just the name, and filter on the records’ own fields.
One click opens the full record in Zendesk.
Updates straight away when a lookup field or the ticket form changes.
Hides itself on forms without lookup fields.
Follows the agent’s light or dark mode.
Data disclosure
This app doesn't misuse your data or expose your Zendesk to unauthorized access. It runs inside your Zendesk account and has no servers of its own.
- Data it reads: on an open ticket, the ticket’s lookup fields and their values, and the linked users, organizations, tickets and custom object records with their fields. To change a custom object lookup, it searches that object’s records.
- Data it stores: nothing.
- Data it changes: only when an agent picks another record, the lookup field on the open ticket. The agent still saves the ticket.
- Error logging (optional): when the app hits an error, it sends a crash report to Sentry (EU region) so we can fix it. A report holds the error message and stack trace only. Email addresses and record ids are removed before sending. Administrators can turn this off with the Enable error logging setting.
See our Privacy Policy and Terms and Conditions.
앱 세부 정보
설치 방법
Make sure your ticket forms have at least one lookup relationship field. To show custom object records, set up the custom objects first.
- Click Install and choose the Zendesk account to install the app in.
- Choose Views start expanded:
- On (default): every lookup field card opens with the linked record’s fields showing.
- Off: cards start collapsed, and agents open the ones they need. Useful on forms with many lookup fields.
- Choose Enable error logging:
- On (default): crash reports are sent to our error tracking service (Sentry, EU region) so we can fix faults you hit. Error messages and stack traces only; email addresses and record ids are removed.
- Off: nothing is sent.
In Zendesk Support, open a ticket whose form has a lookup field with a value.
- Click the Apps icon in the ticket sidebar and find Lookup Fields Viewer. It shows a card for every lookup field. On forms without lookup fields, the app hides itself.
You can change the settings later in Admin Center under Apps and integrations → Zendesk Support apps → Lookup Fields Viewer.
Support
Email support@tripelhop.com or check our Help Center for additional information.
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