Redact Attachments

Automatically remove sensitive ticket attachments

Redact Attachments by Knots is designed to help you automatically remove or redact attachments in Zendesk tickets, saving storage costs and protecting sensitive information. With a simple setup, you can ensure all attachments are securely redacted, leaving only the essential ticket information.

Automate Zendesk attachment redaction

Manually redacting attachments can be time-consuming and error-prone. The app automates this process, offering a seamless solution for your team.

• Save storage costs: Remove attachments to significantly reduce your Zendesk storage usage and costs.
• Enhance data security: Automatically redact sensitive or personal information in attachments to comply with data protection regulations.
• Ensure compliance: Meet legal obligations by ensuring sensitive data is no longer available in your ticketing system.
• Simplify workflow: Automate the redaction process, reducing manual work for your support agents.

Benefits of Redact Attachments

• Easy setup: Get started in minutes with a straightforward template.
• Automation control: Manage redaction through Zendesk automations and tags.
• Comprehensive redaction: Redacts all attachments in ticket comments, replacing them with an empty redacted.txt file.
• Targeted action: Create customized flows based on tags and automation triggers to redact specific ticket attachments.
• 14 day free trial: We are sure you will not want to give up our app after this, so see for yourself and enjoy a 14-day free trial!*

Also need to clean up historic attachments?

Redact Attachments automates the removal of sensitive attachments via Zendesk triggers and tags — perfect for tickets that are still active in your workflow.

But what about older tickets? If you want to search for attachments across both open and closed tickets and delete them in bulk, check out our Remove Attachments App. It helps you:

• Search Zendesk for existing attachments

• Delete files from both open and closed tickets

• Schedule cleanups to manage storage proactively

Use both apps together to keep your Zendesk environment secure, compliant, and optimized—whether you're handling active tickets or cleaning up historical data.

Frequently asked questions

Does Redact Attachment redact information from the ticket text?
No, it only redacts attachments. For text redaction, please use our Redact Tickets app.

How quickly can I set up the app?
The setup is quick and straightforward, taking just a few minutes.

Can I control which attachments get redacted?
Yes, you can create flows based on tags and automations to target specific attachments.

Is the redaction process manual?
No, it's automated. You trigger the process through Zendesk's automation features.

What happens to the redacted attachments?
They are replaced with an empty redacted.txt file, ensuring no sensitive data remains.

Ready to enhance your Zendesk experience with the Redact Attachments App?

-> Hit "Install" and start your 14 day free trial!

Have questions or need a demo?

-> Book a demo or Contact us!