Fluents.ai

Fluents.ai — Unified Omnichannel AI Call Center

Fluents.ai is an AI-powered customer experience (CX) platform that unifies and automates inbound and outbound communications, enabling businesses to replace or augment their contact center with scalable, natural-sounding AI agents.

Our core philosophy is Continuous Context — conversation history and customer data follow the caller across every channel, so they never have to repeat themselves.

What This App Does

The Fluents.ai app for Zendesk brings your AI call center activity directly into your support workflow:

• View all active and recent AI-handled calls in real time

• Browse and manage your Fluents.ai agents from within Zendesk

• Create Zendesk tickets from call transcripts with one click, or automatically

• View full conversation transcripts with iMessage-style formatting

• Filter calls by agent, date range, or outcome

• Monitor live call counts from the nav bar

Key Platform Features

Voice, Web & SMS — UnifiedAll channels share a single conversation history. A call started on the phone can continue via SMS or web without losing context.

Advanced Outbound DialerRun high-volume drip campaigns with built-in TCPA/DNC compliance, voicemail detection, timezone-aware scheduling, and retry logic.

Appointment BookingAI agents integrate with Google Calendar and Outlook to book, confirm, and update appointments in real time during the call.

Warm & Cold TransfersEscalate calls to human agents with full context. The AI briefs the agent before handoff so no information is lost.

AI Receptionist24/7 call answering, caller authentication, and intelligent routing to handle and qualify every inbound call.

Real-Time CRM SyncAll call outcomes, transcripts, dispositions, and sentiment analysis sync automatically to Zendesk and other CRMs (Salesforce, HubSpot, Pipedrive).

Privacy & Data

Fluents.ai accesses call data, transcripts, and agent information via your Fluents.ai API key. Data is transmitted securely over HTTPS and is not stored by this app beyond what is needed to display it in your Zendesk instance. For full details, see our Privacy Policy.