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Airtable

Connects Zendesk action flows to Airtable using personal access tokens, enabling automated management of Airtable records directly from Zendesk workflows.

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The Airtable integration allows admins to connect Zendesk's action builder to Airtable, automating various data management tasks across both platforms. It enables creation, modification, deletion, and retrieval of Airtable records within Zendesk workflows. The integration supports both individual and batch operations, includes commenting functionality, and can retrieve table schemas. By connecting these systems, organizations can improve collaboration and maintain seamless data flow between Zendesk and Airtable, with all operations attributed to the connecting user account.

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Actions

다음 작업을 사용할 수 있습니다

  • Create record

  • Update record

  • Delete record

  • Lookup record

  • Search records

  • Lookup comments

  • Batch create records

  • Batch delete records

  • Add comment to record

  • Lookup table schema

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커넥터 세부 정보

요구 사항

  • Zendesk plan: All Suites (Team, Growth, Professional, Enterprise, or Enterprise Plus) OR Support (Team, Professional, or Enterprise)

  • Personal access token (PAT) for authentication

  • Token must have access to specific bases

  • Required scopes: data.records:read, data.records:write, data.recordComments:read, data.recordComments:write, schema.bases:read

연결 방법

  1. Create Personal Access Token at https://airtable.com/create/tokens with required scopes

  2. In Zendesk Admin Center, go to Apps and integrations > Actions > Action flows

  3. Create or edit an action flow

  4. Under External actions, click Airtable

  5. Click Connect and enter your Airtable access token

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