Next Matter

Resolve complex tickets faster & easier using workflow automation
Design workflows for handling complex support tickets step-by-step, and resolve tickets end-to-end without manual coordination.

Trigger, track, & resolve workflows without leaving Zendesk
Frontline agents run, track, and resolve complex tickets from the Next Matter sidebar in Zendesk.

Automate SLAs for consistently amazing CX
Set granular deadlines and service benchmarks, and automate notifications to keep customers & stakeholders informed at every step.

Maintain compliance & keep customer data secure
Protect your customers' data end-to-end. Next Matter is a SOC II Type 2 certified solution with cloud hosting on secure, EU-based servers. Learn More

Everything you need to deal with complex tickets

Next Matter combines UI-based automation with pro-code blocks for custom integrations – design workflows that fit your exact needs, including:

+ Tasks and Orchestration

+ Reviews, Decisions, Approvals

+ Forms & Surveys

+ Conditional fields and actions

+ AI-parsing & email auto-creation

+ Granular Deadlines

+ Internal or External Notifications (email, SMS, chat)

+ Self-Service Portals (Customers, Suppliers, Partners)

+ Database integration

+ 100s of app integrations

+ Much more (see product features)

Want to learn more? Plenty of ways to get started:

Featured complex resolution workflows

See Zendesk & Next Matter in action