ChatGPT AI Copilot by Macha
AI copilot for agents — Create amazing replies, Best-in-class translations
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설치
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개발자
Macha AI
Create faster & better e-mails in 80+ languages
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Why agents love Macha AI
- Fast, Reliable Replies: Create complete emails with just a few words
- Best-in-Class Translations: Reply, understand or summarise in any language
- Agent Style + Brand Tone: Consistent replies in the style of your brand and agent
- Ticket Summaries: Get key highlights and suggested next steps
- Past Tickets: Use similar past tickets to create replies
- Knowledge Sources: Connect sources like Shopify, Notion and more
Create emails with a few words
Just give the highlights of your response, and the AI will create a complete email for you. Never waste time writing an email again!
Translations in 80+ languages
Best-in-class translation features that help you understand and communicate in any language.
Brand tone and agent style
AI adopts the agent's writing style and brand persona, creating consistent replies
Use help center for answers
Tell the AI which article, macro or knowledge source to use, while creating replies
Summary and analysis
Ticket summary, highlights and suggested next steps to help you close tickets faster.
Use past tickets for replies
Use past similar tickets to create replies. AI identifies similar tickets to choose from. Find the relevant ticket and create a reply with it.
Got questions? Just write to us. Explore all our Zendesk products at getmacha.com
설치 방법
Just 3 Simple Steps to Go-Live
Install the Macha AI app on your Zendesk
Open any support ticket and click on the 'm' icon in the editor
Then click on 'Connect account' and complete the Zendesk connection
Done, the Macha widget is now active on your Zendesk instance.
Start Using Instantly
You can start using Macha AI as soon as you install and connect it. The whole process of installing the app, connecting it and starting using it takes less than two minutes.
Data Security at Macha AI
We prioritize data security to ensure your information remains safe. Here’s how we protect it:
Minimal Data Storage: We only save what's essential—AI-generated answers and analysis—while excluding customer details and tickets.
Strict Data Encryption: All stored data, including knowledge base information, is fully encrypted for maximum security.
PII Redaction: Any personally identifiable information (PII) is automatically redacted before data is stored.
What it costs
View our pricing plans at getmacha.com/pricing
Watch this video to learn how to best use the Macha AI Zendesk app.
Need support? Just write to us at support@getmacha.com
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