OAPPS Comments for YouTube
Connect YouTube Channels and reply to videos and shorts comments
1 reviews
설치
34
호환:
Support
개발자
OAPPS LLC
If you publish your product descriptions or tutorials on YouTube, you know how valuable customer feedback is in video comments.
The app empowers you to incorporate this feedback into the general CX processes. You will be able:
Collect customer feedback from your Youtube video content
Route feedback to appropriate support or marketing teams to categorize, reply to customers, or escalate further.
Build analytical dashboards that will include YouTube customer feedback using Zendesk Explore
How it works
The app scans your channels for new video comments regularly. If a customer posts a new comment, the app will create a new ticket in Zendesk. Then, your agents can label this ticket, route it, and reply to the customer via Zendesk.
Try it now. Free trial and no CC required.
The start is easy, and we have pricing plans that suit you. You can connect multiple youtube channels you own or manage.
--- For annual payment options, contact us via our help center. We are looking for your feedback! Please rate the app below or visit our help center to get our support.
설치 방법
Install the app from Zendesk Marketplace. Use NOCC coupon to avoid entering credit card.
Go to Admin Center -> Channel apps -> OAPPS Comments for YouTube.
Click Add Account on the Accounts tab.
Press Continue With Google.
Select your Google account (if you have multiple).
Grant permissions. All of the permissions are required to get access to read and post back Youtube comments.
Select the YouTube channel you own or enter your YouTube channel ID. The integration will scan for new comments in the selected channel.
Optionally open advanced settings. There you can:
Configure tags that will be added to tickets created from YouTube Comments.
Configure ticket subject prefix for YouTube tickets.
You can also select the calendar date if you need to pull comments that were posted some time ago.
Click Save to complete.
The latest guideline is here - zendesk.oapps.io
Please visit our help center if you have issues with the app.
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