With the Zendesk for Teams Integration resolves tickets faster, simplify employee workflows and boost team performance

• View, create or update Zendesk tickets within Teams

• Receive real-time notifications on tickets within Teams

• Deploy Answer Bot in Teams to enable self service

• See a personalized view of ticket activity in Teams

Simplify support workflows and collaboration

• With this integration, view, create or update Zendesk tickets directly from within Microsoft Teams- Collect details like issue description, internal notes, or attachment before agent handoff

Stay up to date with current activity

• Get real-time notifications on tickets based on status, priority, type, or updates within any Teams channel or DM

• Add internal notes and public replies, or update ticket fields

Scale support with self-service

• Deploy Answer Bot in Teams to help resolve commonly asked questions only escalating to an agent for more complex issue

Gain greater visibility of support activity

• See personalized views of ticket lists in Teams with a pre-installed view of personal open and closed tickets for all users

• Import Zendesk ticket views for agents, organized by tabs

Made in collaboration with Zendesk

This integration is commissioned and funded by Zendesk and provided by SoftServe.

Zendesk has worked with customers to gather feedback and requirements, and played an active role in the design of the product.

SoftServe builds, maintains, and supports this integration and your use is governed by the agreement provided by SoftServe.

Please contact SoftServe for any integration questions and support.

Security

SoftServe provides reliable ongoing customer support, following best practices and industry standards

• Infrastructure and cloud environment compliant with best security practices

• Application monitored 24/7/365

• 1 business day SLA for support responses

Feedback

We’re actively collecting and incorporating feedback on the product and would welcome your views about anything that’s working well or could be improved. Please submit your feedback here.