Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).

The BT Cloud Work Application for Zendesk provides seamless integration between Zendesk and your BT Cloud Work services to enable improved customer retention, greater agent productivity, and advanced business processes.

BT Cloud Work provides a complete host of features to address your business needs

Complete cloud-based app

• Use your browser on any platform (Windows®, Mac®); no software installation is needed.

• Make or receive calls through the Zendesk browser without having to leave Zendesk or utilizing the BT Cloud Work phone system all directly from your account within Zendesk.

Increased call efficiency

• With simple click-to-dial from within Zendesk, you can spend more time servicing clients and less time dialing.

• Save time by eliminating misdials.

• Search between Zendesk or BT Cloud Work contacts within the embedded dialer for easy contact outreach

Enhanced customer interaction

• Talk Partner Edition Support: Sync relevant call record data to your contacts and tickets with Zendesk voice comment object support

• Incoming callers are instantly matched to existing client records, which are automatically displayed for easy access

• Tickets are created automatically when a call arrives.