Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).

The BT Cloud Work Cloud App for Zendesk provides seamless integration between Zendesk and your BT Cloud Work services to enable improved customer retention, greater agent productivity, and advanced business processes.

It offers these features:

Complete cloud-based app

• Use your browser on any platform (Windows®, Mac®); no software installation is needed.
• Make or receive calls through the BT Cloud Work phone system, directly from your account within Zendesk.

Increased call efficiency

• With simple click-to-dial from within Zendesk, you can spend more time servicing clients and less time dialing.
• Save time by eliminating misdials.

Enhanced customer interaction

• Incoming callers are instantly matched to existing client records, which are automatically displayed.
• Tickets are created automatically when a call arrives.