Round Robin

Round Robin is a service that automatically assigns tickets to the agents in a round robin fashion.

(16)

Round Robin app is a ticket assignment automation for Zendesk

Features:

  • Round robin assignment
  • Agent ticket queue limiting
  • Queue prioritization
  • Rule based ticket routing
  • Reservation and escalation
  • Manage agent's availability by work schedules
  • Manage agent's availability from Zendesk interface
  • Unassign or reassign tickets when an agent is unavailable
  • Assign all tickets from the same requester to one agent

Click here to learn How it works

앱 세부 정보

호환:
support
Ticketing System
작성자
Serge Mak
버전
4.0
가격(USD)
Free to install
See pricing details

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5.0

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