Team Status
Quickly see the status of everyone on your team
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설치
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Support
개발자
Cosmic Code Company
Agent status tracking right inside of Zendesk
In a world with more people working remotely, it can be hard for customer service agents and managers to keep track of who is available and who is not.
The Team Status app gives you immediate insight into your teams status right inside of the tool that you're already using.
Features
Set a custom status list during installation
Every company works differently. Maybe you give you employees dedicated time for monthly pingpong tournaments? That's Ok, you can create a custom status so you know who is trying to move up the ping pong ladder.
Agents set their status with the click of a button
Everyone gets immediate insight into their teams availability
Admin users can set the status for other people
Stored in Zendesk
Status is stored in a custom field on your Zendesk profile. There's no need to send anything to our servers. Your data never leaves Zendesk. You can access and modify the status from any other application using the Zendesk api.
설치 방법
Basic installation
Just click the Install button to get started.
Create a custom status list
Once the application is installed, you'll be prompted to configure a custom Status list. The app comes preconfigured with popular status options.
NOTE
Separate each status option with a comma (eg: phone, email, chat). You can even use emojis (we love emojis!). It's recommended to keep each status option short and clear to help with the user experience. Long status options may get truncated in the UI.
When the app is initially installed, all agents will be set to a status of "unknown". This will be updated once agents set their status for the first time.
Customize "Active" color
When you have 1 or more agents in any particular status, we treat that status as "active", meaning people are currently working (or playing) on that task.
You can modify the active color using any of Zendesk's theme colors (https://zendeskgarden.github.io/css-components/utilities/color/). The possible options are:
grey
blue
kale
red
green
yellow
fuschia
pink
crimson
orange
lemon
lime
mint
teal
azure
royal
purple
Just type the color in the "Active_Color" box on the app settings screen.
NOTES
The app will default to "blue" if an invalid option is supplied or no option is supplied.
"Offline" is a special status that will never show in the Active color
Need help?
For suggestions, technical help or just to say hi, contact us at: support@cosmiccode.co.
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