주 콘텐츠로 건너뛰기

Loris for Support

Real-time coaching to help customer care teams handle hard conversations

1 reviews

설치

3

호환:

Support

개발자

Loris

Loris CX software helps teams understand exactly where their customers are coming from and guides their conversations in real time — no additional training or soft skills required. We use machine learning to leverage empathy insights that make agents more human, not less.

It’s not enough to analyze sentiment in text (others do it, too). We go further, helping CX teams and agents know exactly what to do next to better a conversation.

Make Agents More Efficient

Our real time coaching helps agents respond to tickets significantly faster in chat and messaging channels. On average, we make agents 25% more efficient.

Improve Quality

Loris ensures your agents are using language consistent with your brand voice without sounding robotic.

Analyze 100% of your Messages

Loris analyzes and provides insights on every message. Stop relying solely on a manual QA process and customer surveys.

설치 방법

  1. Contact us to get set up by filling out this form or calling us at 347-696-9802.

  2. From the Zendesk Marketplace install the Loris app using the ‘Install’ button.

  3. We’ll reach out to help you complete the setup.

고객이 전하는 이용후기

리뷰 남기기

Zendesk 커뮤니티에 나의 경험을 공유해 보세요

.zendesk.com