The Super Admin app is a tool for bulk-updating agents and end users in Zendesk Support. A user with an admin role can search for agents or end users by several properties, and then either export the results or select certain agents/end users to update in bulk.

Searchable agent properties include:

• Role
• Groups
• Name
• Email
• Tags
• Suspended or Active

Update-able agent fields:

• Role
• Default Group
• Add Tags
• Remove Tags
• Suspension -> active or suspended

Searchable end user properties include:

• Keywords
• Suspended or Active

Update-able end user fields:

• Role
• Add Tags
• Remove Tags
• Suspension -> active or suspended

For additional information and feedback, please see the app documentation and submit feature requests.

By enabling this app, you agree to the Built by Zendesk Terms of Use.