Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ). Requires a phone extension on a Switchvox, version 6.6.0.2 or later (Switchvox Cloud service, or a Switchvox premises system).

Switchvox works within Zendesk to handle basic chores for you, so you can focus on your customer.

Handling Calls

• Dial a user’s phone number from a Zendesk page
• For incoming calls, automatically display a user from the caller ID
• Easily create a new user and a ticket, from the caller ID
• Access your Switchvox Call Log (for caller ID, date, and duration)

Easy Setup and Admin

• Easily set up Zendesk for your Switchvox extension
• Log in and out of queues, and change your Switchvox Status