New
Auto Internal Note
Draft rich internal notes that post on ticket save
호환:
Support
개발자
Tarek H
About this app
Keep internal notes moving with the ticket
Auto Internal Note gives agents a rich-text workspace in the ticket sidebar for drafting internal context while they work. When the ticket status changes or the ticket is saved, the app waits briefly, posts the content as a private internal note, and clears the editor after a successful post.
Highlights
Rich formatting: headings, code blocks, quotes, font sizes, bold, italic, underline, strikethrough, superscript, subscript, text color, highlight, lists, alignment, indentation, horizontal rules, undo, redo, and remove formatting.
Paste text, HTML, and screenshots directly into the editor.
Insert links with a destination URL and a shorter display label.
Clear status feedback for posting, success, empty content, and errors.
Works in the ticket sidebar and new-ticket sidebar.
Data access and privacy
The app reads the current ticket context supplied by Zendesk and sends only the editor content to the Zendesk ticket API to create a private internal comment. It does not use an external server, does not request credentials, and does not store ticket content outside Zendesk. Pasted images are embedded in the note as inline content.
This app is provided by Tarek H. For support or privacy questions, use the support and privacy URLs entered for this listing in the Marketplace developer portal.
앱 세부 정보
설치 방법
Install the app from the Zendesk Marketplace.
Open a ticket and locate Auto Internal Note in the ticket sidebar.
Type or paste your internal context, use the formatting toolbar as needed, and optionally add links or screenshots.
Save the ticket or change its status. After a short delay, the app posts the content as a private internal note and clears the editor after success.
The app requires access to the current ticket context and permission to update the ticket with a private comment.
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