DataSpeak

About DataSpeak

DataSpeak builds AI assistants for customer service and support teams. We help organizations answer questions faster, guide agents with reliable knowledge, and keep every conversation consistent with their brand voice — without losing control of workflows or data. Our platform combines retrieval over your own knowledge with agentic assistants that agents and customers can use across channels. Learn more at dataspeak.nl.

What this app does

DataSpeak brings your AI assistant into Zendesk Agent Workspace so agents get help without leaving the ticket. After you install from the Marketplace, open the DataSpeak app in the ticket sidebar and follow the in-app setup flow to connect your Zendesk subdomain to a DataSpeak assistant. Setup creates the assistant, connects Zendesk with OAuth, writes the API key and interface IDs into the app settings, and can sync Help Center knowledge for retrieval.

Install tip: On the install screen you can leave every field empty and click Install. Configuration is filled in automatically by the in-app setup wizard — you do not need to paste API keys or interface IDs at install time.

Once connected, agents can:

• Chat with your DataSpeak assistant in the ticket sidebar, new ticket sidebar, user sidebar, and nav bar
• Get ticket-aware answers — subject, status, requester details, and related context are passed into the conversation so guidance stays grounded in the case at hand

• Summarize tickets, search Help Center knowledge, and draft clearer replies without switching tools

• Resume or thread chats per ticket via secure conversation references

• Optionally identify the signed-in Zendesk agent in DataSpeak with JWT auth

What it does well: faster first responses, clearer summaries, and consistent guidance from your own knowledge — right where agents already work.

Pricing: DataSpeak is billed outside the Zendesk Marketplace. See dataspeak.nl/en/pricing/zendesk for current pricing details.

Related listing: Optional workflow write-back to Zendesk (tickets, users, organizations) is provided via the separate marketing-only listing DataSpeak Connect, using global OAuth from the DataSpeak dashboard. This ZAF app does not write to Zendesk tickets itself.

Data disclosure

Data used: Ticket ID, subject, status, and requester email/name are sent to DataSpeak when the widget loads. When JWT is enabled, the signed-in agent's Zendesk user id, email, and name are also sent. During Marketplace setup, Zendesk OAuth is used to connect your subdomain and configure the assistant. Data is used only to provide AI-assisted responses, conversation threading, and setup/configuration in DataSpeak.

Data written: This app does not write to Zendesk tickets directly. Optional workflow write-back uses the separate DataSpeak Connect listing (Zendesk datasource + global OAuth in the DataSpeak dashboard).

Privacy policy: https://dataspeak.nl/en/privacy#connected-services