Customer support analytics that shows why customers need support, and what it is costing you.

Klarion is a customer intelligence platform that analyzes Zendesk support tickets and chats to show why customers are reaching out, where support burden is coming from, and which issues are creating the most customer pain.

Klarion goes beyond ticket counts and basic tags. It reads every conversation, extracts the distinct issues inside each case, and connects those signals to customer and revenue data to quantify business impact, including support cost, customer frustration, revenue risk, and account health.

Built for Customer Support, Customer Success, and Product teams, Klarion gives you executive-ready clarity on what is driving support load, customer pain, retention risk, and account risk. That makes Klarion valuable not only for customer support analytics, but also as customer retention software for teams trying to protect renewals and expansion.

Key Klarion capabilities

• Extract every distinct issue within each support conversation
• Reveal trouble hot spots across support cost, customer pain, and revenue impact
• Pinpoint recurring issues that are specific and actionable
• Deliver rich issue analysis, including drivers and recommendations
• Detect frustration spikes and account health drops early
• Trigger spike alerts for Topics and Issues
• Auto-populate ticket fields in Zendesk
• Deliver rich issue analysis, including drivers and recommendations
• Detect frustration spikes and account health drops early
• Trigger spike alerts for Topics and Issues
• Auto-populate ticket fields in Zendesk

With Klarion, you can

• Understand contact reasons and underlying issues at a much more granular level
• Reduce support burden by knowing what to fix, improve, or prevent
• Uncover supportability bottlenecks that increase cost and effort
• Track account-level support health and emerging retention risk
• Surface product gaps and improvement opportunities directly from customer feedback
• Turn Zendesk conversations into a more strategic customer intelligence platform for Support, Success, and Product teams

Request a custom demo and pricing

Contact Klarion for a tailored walkthrough of the platform and pricing based on your needs.

Get in touch at https://klarion.ai.

Data handling

Klarion protects your data as outlined in our DPA. Klarion is SOC 2 certified and built with enterprise-grade security and compliance standards.

About Klarion

Klarion was built by customer-obsessed innovators. We have seen firsthand that support conversations contain invaluable customer insights, but most teams struggle to surface and turn them into action. We built Klarion to change that.

Klarion is headquartered in the Washington, DC area.