Genesys Cloud Connector by Softphone

The Connector Your Enterprise Needs

Softphone specializes in CX integrations, specifically bridging the gap between CCaaS functionalities and your Enterprise Systems. Our connector creates a unified workspace, ensuring your tools work in perfect harmony rather than in silos.

This powerful, flexible, and easy-to-deploy solution embeds advanced Genesys Cloud capabilities directly into your Zendesk environment, delivering a fluid experience for agents and a seamless journey for your customers.

Features and benefits

* Screen-pop: with our advanced contact disambiguation agents know who is calling instantly, and are provided with a complete, context-rich workspace from the first second

* Data Sync: automatic interaction data synchronization to keep records in perfect harmony

* Click-to-Dial: improve productivity by initiating calls directly from the Zendesk interface

* Omnichannel: seamless management of both voice and digital interactions in one place

* Enterprise Grade: secure, scalable, and built to be future-ready

* Fast ROI: optimized for quick deployment and immediate time-to-value

Data Access and Privacy: we prioritize your security, our connector simply exchanges information on the agent's local machine between Zendesk and Genesys Cloud, and does not save, store, or export your sensitive data.