ZenBriefr

ZenBriefr is a Zendesk sidebar app that suggests ticket fields, drafts replies, and summarizes long threads — right where your agents already work. One flat rate. Unlimited agents. No per-seat fees.

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SMART ACTIONS (Ticket Intelligence)Automatically suggests ticket fields: priority, ticket type, and custom field values — based on the ticket content. Agents review and apply with one click. Fewer manual steps, more consistent data.

MULTI-ISSUE DETECTION & TICKET SPLITTINGZenBriefr automatically detects when a single ticket contains multiple distinct issues and offers to split them into separate tickets — each with its own subject, description, priority, and tags. Cleaner queues, cleaner routing, better data.

AI TICKET SUMMARIESInstantly summarize any ticket in four modes — Quick Summary, Escalation Handoff, Resolution Notes, and Auto Detect. ZenBriefr reads the full thread and surfaces what matters — no more scrolling through 30+ comments.

AI REPLY DRAFTSGenerate a ready-to-send reply in seconds. Choose your tone: Professional, Friendly, Concise, or Empathetic. Supports 9 languages. One click inserts the draft directly into the reply box.

POLISH & TRANSLATE (Composer Tools)Right in the Zendesk reply composer: polish an existing draft for tone, translate it, or both — plus insert ticket fields and extracted details (order refs, emails, IDs) with one click.

TICKET HISTORY & SIMILAR TICKETSSee the requester's full ticket history alongside AI-matched similar resolved tickets. Agents find the solution to a known issue in seconds instead of searching the knowledge base manually.

OCR TEXT EXTRACTIONExtract text from screenshots, images, and scanned documents attached to tickets. 200 scans/month included. Useful for teams dealing with error screenshots, ID documents, or form submissions.

FILE VIEWERPreview PDFs, images, and documents inline in the sidebar — no downloading, no tab-switching.

SENTIMENT DETECTIONSee the emotional tone of the latest customer message at a glance. Color-coded indicators (frustrated → positive) help agents prioritize and adjust their tone accordingly.

SENSITIVE WORD ALERTSAutomatically flag tickets containing legal, financial, escalation, or compliance-sensitive language. Configurable per account.

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$149/month flat rate.- Unlimited agents- Unlimited ticket summaries & reply drafts- No per-seat fees- 14-day free trial, no credit card required

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Built around data-minimization. Summaries run through selective PII redaction before AI processing, OpenAI processes on a zero-retention basis, access tokens are encrypted at rest, and only a short-lived summary cache is kept. Full privacy policy: https://zenbriefr.com/privacy.html

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Questions? Email support@zenbriefr.com or visit https://zenbriefr.com