3CX integration by OAPPS
Real-time Inbound, Missed, and outbound calls with recordings via 3CX Telephony
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설치
15
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Support
개발자
OAPPS LLC
Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing
Use the app to connect your 3CX to Zendesk. The app uses most of the features provided by Zendesk CTI.
Features
Instantly creates and presents a ticket to an agent.
Call recordings are attached at the end of the call.
The app searches existing end-user profiles using the caller ID.
Records missed calls.
Allows to place an outbound call to the requester or any other number.
Inbound line/DID tagging.
You can continue using a softphone/mobile app of your choice with 3CX.
Please check our site for for detais and video
Start Now for Free
Test 3CX integration with our free trial – no credit card is required.
Support
Please contact us if you have any issues or questions. You can report bugs and request new features on our Help Center
설치 방법
You will need 3CX server root access and admin skills to install 3cx WebAPI addon
Configuration steps
Detailed installation guide is here
- Click Install and complete the installation process. You can use a NOCC code to skip credit card entry.
- Log in to the 3CX Debian or Windows server. Follow the guidelines to install the Creomate WebAPI add-on (Free trial).
In Zendesk Support click the sidebar app Icon.
Authenticate the app so it can access Zendesk.
Enter your 3CX URL, e.g. https://yourcompany.3cxus:5000
Paste a token from webapi/AuthKeys.csv
Copy and paste configuration file lines to the [webhooks] section of TCXWebAPI.ini file and restart the WebAPI service.
- Click Verify
Map Zendesk users to 3CX extensions.
- Check the settings and press the Save button to complete the configuration.
Billing
Flexible annual bundles (app+WebAPI) are available on demand.
Contact us
You can e-mail us or schedule a 1:1 configuration session.
Support
Please contact us if you face any issue. You can report bugs and request new features in our Help Center
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