Ticket Access Logs helps organizations meet security and compliance requirements by making ticket access data visible inside Zendesk. The app shows who viewed or modified a ticket and when, supporting access audits, investigations of unauthorized access, and compliance with data protection standards (such as GDPR and ISO 27001) that require traceability and accountability for access to customer data.

Please note

The Advanced Data Privacy and Protection add-on is required for this app to function.

Features

• View the access event log for the current ticket

• Display ticket access data that is otherwise available only through the Zendesk API

• Filter, sort, and search access events directly in the ticket sidebar

What the app does

The app displays the access log for the current ticket, showing when agents or administrators viewed or modified it. This provides a record of both read and write events associated with the ticket.

About OAPPS LLC

OAPPS has been a Zendesk partner since 2015, specializing in:
- Building apps for Zendesk
- Implementing Zendesk solutions
- Data migration projects for Zendesk customers

Learn more about our work at OAPPS.io.

Support

For annual payment options or if you do not have a credit card, contact us via our help center.

💬 Contact us if you need help.
🐞 Report bugs or request features in our Help Center.

Data Handling & Privacy

The app does not collect, store, or transmit any personal or customer data.