CSAT.AI automates QA, analyzing 100% of text, email and chat interactions with pre-built metrics. Want to know if the customer’s questions were addressed with empathy? Of course you do! That and many more metrics are plug and play. Want to customize metrics of your own choosing? We’ll power them with optional generative AI.
Customer Sentiment Journeys along with live guidances throughout the engagements help your agents to improve customer satisfaction.
CSAT.AI gives in-the-moment feedback to your agents - scoring QA metrics before the interaction ends. With optional five star positive reinforcement, we'll assist in quickly enhancing your agents' proficiency.
CSAT.AI uses generative AI to create synopses reinforcing what agents do well and supporting them where they need improvement. It is also available for custom metric analysis. Additionally, generative AI is used to show customer intent so you can see why customers are contacting you at a glance.
In-the-moment analysis with alerts prevents bad customer experience and turns every customer interaction to WOW! Service. This feature is based on our patented algorithms and years of research into what makes the best CX and Agent experience.
CSAT.AI helps you protect your company and your people. Did a customer just threaten to sue you or abuse your agent? Manager dashboards display who needs to be followed up with.
CSAT Surveys powered by AI are included and completely integrated. Prevent over sampling of the same customers to reduce survey fatigue. Want a different landing page for happy customers vs. unhappy ones, we have you covered.
Compliance, metrics, sentiment and guidance. Using CSAT.AI to score/track agents on their use of disclaimers, conversation on sensitive topics or other metrics has never been easier. Now you can create rules - precisely or broadly and start automatic scoring now.
EASY workflows for QA team management. Teams large or small, our workflows help you keep track of the QA process. With built in communication and audit logs to support your QA team oversight.
Our algorithms are trained on what we know, Customer Service. We take care of a significant amount scoring right from the get-go! The rest we learn along the way – gradually incorporating your company specifics into our algorithms to improve accuracy.
CSAT.AI’s Automated QA; Customer Sentiment; & AI-powered CSAT surveys guide agent success for customer happiness.