R2 blends the power of emerging AI and machine learning technologies to model tailored workflows for conversational engagement with user sentiment analysis and brand character recognition.R2 enables personalized engagement with support for more than 5 chat platforms and up to 64 languages.

Organizations running on Zendesk can deploy R2 tailored AI-powered conversational workflows to:

• deliver relevant personalized answers and fulfillment in real-time to their customers
• improve revenue generation through conversions resulting from accurate context determination
• reduce issue resolution load on their human agents allowing a more efficient distribution of organizational resources

The R2 platform enables conversational commerce between users and online retailers, telecom service providers, and other organizations in 5 continents, over 5 channels and in 64 different languages.