Track the quality of your customer support chats with Nicereply – the highest-rated customer satisfaction survey app at Zendesk Marketplace. Survey your customers straight from Zendesk. Try it for free for 14 days.
Measure customer satisfaction via an automated survey triggered after resolving a chat. Choose from measuring Customer Satisfaction, Net Promoter Score, or Customer Effort Score. Every rating contains a handy backlink to the chat history, so you can always see the context of the conversation. Nicereply works with both, Zendesk Support and Zendesk Chat.