Avianca lifts CX delivery with Zendesk AI & QA

Avianca S.A. is Colombia’s largest airline. Its fleet of 189 aircrafts carry more than 29 million passengers to over 108 destinations. In this video, Customer Service and Contact Center Director Juan Sebastian Rodriguez calls Zendesk QA a game changer. Listen as he shares his excitement about how QA, combined with AI agents, will transform the way the airline interacts with its customers and runs its complex operations.